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GENERAL WARRANTY

General Warranty Statement

All products in this warranty statement are subject to the following warranty; any deviations and/or exceptions for a particular product will be documented in the section describing the warranty for that particular product. The warranties described in this document cover failure of the dogleadsandcollars.com products listed herein that are the result of defects in dogleadsandcollars.com product materials and/or workmanship, under normal use and service only. The dogleadsandcollars.com warranty is not applicable to failures caused by improper use or installation, abuse, neglect, alteration by owner, use of harsh chemicals applied to the product or improper size or strength product selection by the customer. Owner's Responsibilities

All dogleadsandcollars.com pet dog collars, leads and harnesses are intended for noncommercial, non-working dog full-time wear by the dog and/or owner and are further designed to provide years of worry-free, easily cleaned (using mild detergents) wear.

  1. It is the owner's responsibility to select the dogleadsandcollars.com dog collar, lead or harness appropriate for use by said canine/owner in a typical fashion taking into account the dog's size, weight and strength.

  2. Before the expiration of the warranty, the owner must give notice to dogleadsandcollars.com of failures, if any, considered to be warrantable and deliver the defective product to dogleadsandcollars.com. Owner is responsible for all transportation and incidental costs associated with the return delivery of the defective product. Owner is responsible for all costs and losses resulting from a warrantable failure.

  3. dogleadsandcollars.com shall not be responsible for any consequential, incidental, punitive, special or indirect damages whatsoever however caused, on any theory of liability.

WARRANTY LIMITATIONS

THE EXPRESS WARRANTIES SET FORTH HEREIN ARE THE SOLE WARRANTIES MADE BY DOGLEADSANDCOLLARS.COM IN REGARD TO DOGLEADSANDCOLLARS.COM PRODUCTS. DOGLEADSANDCOLLARS.COM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. DOGLEADSANDCOLLARS.COM “EMPLOYEES” OR “REPRESENTATIVES” ORAL OR WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, SHALL NOT BE RELIED UPON BY CUSTOMER AND ARE NOT PART OF THE WARRANTY STATED HEREIN.

Items not covered under this warranty, include but are not limited to:

  1. Improper selection of dog collar, lead or harness based upon dog size, weight or strength.

  2. Improper selection of dog collar, lead or harness based on colour or size/length of product.

  3. Improper storage of dog collar, lead or harness in a moist, wet or corrosive environment.

  4. Sole reliance upon dog collar or lead to provide all safety considerations typical with the maintenance, care, custody or control of a dog.

  5. Excessive wear caused by the use of external devices such as chains, etc.

  6. Improper cleaning or exposure to harsh chemicals or over-exposure to sunlight.

  7. Improper attachment of dog collar to dog or dog lead to dog collar or dog harness.

  8. Colour fading or degradation.

Design Improvement

Products sold on dogleadsandcollars.com may have changes or design improvements without incorporating those changes to products previously sold. dogleadsandcollars.com warranties do not cover the incorporation of these design improvements. Products no longer available or discontinued will for warranty replacement purposes be replaced with either the same Product with improved design or the Product which at the time most reasonably replaces the original Product purchased.

Accessories

Accessories supplied, but not manufactured by dogleadsandcollars.com's affiliates shall be covered by the OEM manufacturer's warranty only and are not subject to this warranty.

Product Supplied By Policy

Any Product supplied by dogleadsandcollars.com at no charge (e.g. paid for by warranty or policy) assumes the identity (including the remainder of the warranty) of the Product it replaces. If the failed Product is no longer under warranty then the new replacement Product will not have coverage.

Determination of Warranty

dogleadsandcollars.com reserves the right to examine any failed Product to determine validity of warranty claim. If no fault is found, the claim will be denied.

dogleadsandcollars.com's Dog Collars, Leads and Harnesses Warranty

Limited Warranty

dogleadsandcollars.com warrants dog collars, dog leads and dog harnesses sold online, to be free from defects in material and workmanship for a maximum period of up to twelve (12) months from the date of purchase from dogleadsandcollars.com. dogleadsandcollars.com's responsibility is limited to the repair or replacement of a Product which has been determined by dogleadsandcollars.com, in its sole discretion, to be defective and for which a warranty claim has been submitted prior to expiration of the Warranty Period, subject to the terms and conditions set forth below.

Limitations

The warranty set forth above is subject to the conditions and limitations set forth in the General Warranty Statement above and the Warranty Claims Procedure below. The express warranty set forth herein is intended for the benefit of the original purchaser of the Product and may not be assigned or otherwise transferred. If any part of this warranty is determined to be void or illegal, the remainder shall remain in full force and effect.

Warranty Claim Procedure

Only the original dogleadsandcollars.com Product purchaser may file a claim direct.

  1. dogleadsandcollars.com will supply a Return Goods Authorization (RGA) form and claim tag to all dogleadsandcollars.com customers upon request.

  2. Complete all sections of the Warranty Claim Form and provide the following information:

    • a) dogleadsandcollars.com product number including UPC code.

    • b) Date of purchase.

    • c) Date of failure.

    • e) Name, address, telephone number and email address (if available) of the owner.

    • f) Full description of the problem/findings.

  3. Email completed forms to: Email: customercare@dogleadsandcollars.com Attention: Warranties Department

Warranty Product Policy

  1. Upon receipt of the claims documentation, dogleadsandcollars.com shall within three (3) working days determine if the failed Product needs to be returned to dogleadsandcollars.com.

    • A) dogleadsandcollars.com reserves the right to inspect the Product within three (3) months of receiving it.

    • B) dogleadsandcollars.com may ask for a digital photograph of the failed product to be emailed to dogleadsandcollars.com upon receipt of the claims documents.

    • C) If dogleadsandcollars.com does ask for the part to be returned, the customer must return the item to dogleadsandcollars.com by a transportation method that includes a tracking number.

  2. Credit for warrantable Products will be issued within three (3) weeks of the warranty administrator receiving the claims documents.

  3. All claims documents must be sent to dogleadsandcollars.com not later than thirty (30) days. Claims submitted after thirty (30) days will be denied.

  4. Requested Products to be returned to dogleadsandcollars.com may be subject to inspections, testing and failure analysis. If it is determined that a Product exhibits no failure, then the warranty claim will be rejected. If the claim has already been processed and paid, the Customer's account will be debited for the entire amount of the claim.